Ticket Assurance Plan

Dear Valued Supporter,

I hope this finds you and your loved ones remaining healthy during this pandemic. I know these are uncertain times and we appreciate your patience as we sift through the many rounds of planning for unknown circumstances as student-athletes begin to return to campus. While event planning continues to be refined, I did want to share some updates with you regarding season ticket purchases and Williams Fund donations.

As we’ve stated on many occasions, our priority is to ensure the health, safety and well-being of our student-athletes. Additionally, we want all of our supporters and patrons to feel safe and comfortable attending KU sporting events and watching our student-athletes compete. However, we understand each individual has different levels of comfort in returning to in-person events, but I ask that you have confidence knowing we will be prepared to the fullest extent. My staff and I have spent countless hours since this pandemic began trying to learn and understand what is happening across the country, and within the Big 12, regarding best practices for hosting athletic events.

While we do not have finalized details related to the capacity at David Booth Kansas Memorial Stadium and Allen Fieldhouse, we continue to evaluate and rely on the guidance from our medical partners at Kansas Team Health (University of Kansas Health System and LMH Health) to properly prepare a safe environment when we do host sporting events at each of our venues.

Our desire is to do the right thing and be there for you, much like you have been there for the Jayhawks over the years. Below is a detailed Ticket Assurance Plan that our department has prepared to hopefully ease any apprehension you may have and assist you in making your ticket purchase and donation decisions. While we would like to provide the details today of capacity plans, we feel that would be unproductive knowing the plans will change over the next two months leading into our season opener on September 12th. As we have said from the beginning, your investment is safe with Kansas Athletics.

Kansas Athletics 2020-21 Ticket Assurance Plan

Kansas Athletics has implemented the following ticket assurance plan for Williams Education Fund donors and fans in response to the COVID-19 pandemic.

If games are cancelled, postponed, or played with restricted fan access that prevents you from using your tickets, you will have the following options for games impacted:

  1. Receive a prorated credit to your account for future ticket purchases.
  2. Transfer the ticket balance to the Williams Education Fund for a deductible donation. KU Endowment would provide a receipt if you are receiving no benefits related to tickets.
  3. Receive a refund on tickets for the games impacted.
  4. All accounts, regardless of level, that maintain or increase their donation level for the 2021 fund drive will have the ability to keep their 2020 ticket locations for Football & Men’s Basketball (SALY).

As for Williams Education Fund donations, the following scenarios apply:

  1. If games are canceled, postponed or played with restricted fan access that prevents donors from using their tickets (and they receive no benefits), donations may become deductible and tax receipts will be available upon request.  Please consult with your tax advisor regarding deductibility.
  2. For donors who do not feel comfortable attending 2020-21 games (football, volleyball, men’s/women’s basketball, baseball), and do not wish to purchase tickets, they may hold their seats for the 2021-22 seasons as long as they maintain or increase their 2020 membership level. Donors need to waive points and all benefits to have their donation become tax deductible. As always, please consult with your tax advisor regarding deductibility.
  3. Donors who choose not to renew their seats but still make their annual contribution, please notify your Williams Fund account representative to ensure your seats are held for next season.

Kansas Athletics and our student-athletes continue to rely on your loyalty and support in these uncertain times – Thank you!

Stay Healthy and Rock Chalk!

Jeff Long
Director of Athletics
University of Kansas